How it Works
We are here to
Got a question? Have a read through our FAQs
What is elmo?
How does an elmo subscription compare with renting, leasing and buying?
What are the benefits of a car subscription?
What cars are available?
Who am I getting the car from?
Who can use elmo?
How does elmo work?
What is included in the subscription?
Can I choose which services I add to my subscription?
What is Total Cost of Ownership and why is it important?
Building your elmo bundle
Do I need to add a public charging membership?
Why should I organise public charging through elmo?
Do I need to get a home charge point?
Why should I get a charge point through elmo?
Will I own the charge point?
How do I pay for the home charge point?
Do I need to switch home energy provider?
Why should I add the Home Energy supply to my elmo bundle?
How is my Home Energy cost included in my elmo subscription?
How much is elmo’s insurance?
Can I use my own insurance?
What are the minimum requirements for personal insurance?
Is breakdown assistance included?
On the road
I’ve broken down. What should I do?
I’ve been in an accident. What should I do?
The car needs repairing. What should I do?
Picking Up & Returning my vehicle
Can I collect my vehicle?
Can I have my vehicle delivered?
Can I return the car if I change my mind?
How do I arrange timing for collection/delivery?
Do I have to carry out an inspection?
How do I return my vehicle?
Can I return my car in the middle of a monthly cycle?
Am I responsible for the maintenance of the car?
Do I have to clean the car before returning it?
What is the Initial Payment for?
When is my first monthly payment due?
What determines the prices?
Do I have to set up a direct debit?
If I return the vehicle halfway through a billing cycle how will my bill be calculated?
What are the fees for damage?
What happens if I have driven over the mileage limit?
Is an Electric Vehicle right for me?
How do I know which electric car is right for me?
How can I see my EV Suitability Questionnaire results?
Can I update my Suitability Questionnaire answers?
Electric Cars General
What are the benefits of driving an electric car?
How do I charge an EV?
Are electric cars really greener than normal cars?
Can I get electrocuted?
Can I drive in the heavy rain or when there is flooding?